{"id":16038,"date":"2025-09-16T15:04:12","date_gmt":"2025-09-16T20:04:12","guid":{"rendered":"https:\/\/amc.gov.co\/amc\/?page_id=16038"},"modified":"2026-03-24T16:32:50","modified_gmt":"2026-03-24T21:32:50","slug":"servicio-al-publico-normas-formularios-y-protocolos-de-atencion","status":"publish","type":"page","link":"https:\/\/amc.gov.co\/amc\/servicio-al-publico-normas-formularios-y-protocolos-de-atencion\/","title":{"rendered":"Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-a114e8c4\" data-vce-do-apply=\"all el-a114e8c4\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-8p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d4d372f0\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d4d372f0\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d4d372f0\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-84p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-43d7b5a8\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-43d7b5a8\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-43d7b5a8\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-95cb9d5c\" data-vce-do-apply=\"all el-95cb9d5c\"><nav aria-label=\"breadcrumb\">\n<ol class=\"breadcrumb gov-co-breadcrumb\">\n<li class=\"breadcrumb-item\"><a href=\"https:\/\/amc.gov.co\/amc\/\"><i class=\"fas fa-home\"><\/i> Inicio <\/a><\/li>\n<li class=\"breadcrumb-item active\" aria-current=\"page\"><a href=\"\/transparencia-y-acceso-informacion-publica\/\">Transparencia y acceso a la informaci\u00f3n p\u00fablica<\/a><\/li>\n<li class=\"breadcrumb-item active\" aria-current=\"page\"><a href=\"https:\/\/amc.gov.co\/amc\/servicio-al-publico-normas-formularios-y-protocolos-de-atencion\/\">Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n<\/a><\/li>\n<\/ol>\n<\/nav>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-8p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-3eb26329\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-3eb26329\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-3eb26329\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-044bf408\" data-vce-do-apply=\"all el-044bf408\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-8p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-51159fcc\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-51159fcc\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-51159fcc\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-84p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-d5b93d66\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d5b93d66\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d5b93d66\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-c6676127\" data-vce-do-apply=\"all el-c6676127\"><h2 style=\"text-align: center;\"><span style=\"font-family: Oswald; font-size: 42pt; font-weight: bold; font-style: normal; color: #3d3d3d;\">Servicio al P\u00fablico, Normas, Formularios y Protocolos de Atenci\u00f3n&nbsp;<\/span><\/h2>\n<p style=\"text-align: center;\">&nbsp;<\/p>\n<p>&nbsp;<\/p><\/div><\/div><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-ff10b2a4\" data-vce-do-apply=\"all el-ff10b2a4\" data-vce-animate=\"vce-o-animate--zoomIn\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1536px;\"><a href=\"https:\/\/amc.gov.co\/amc\/wp-content\/uploads\/2026\/03\/ChatGPT-Image-24-mar-2026-04_21_58-p.m.png\" data-lightbox=\"lightbox-ff10b2a4\" class=\"vce-single-image-inner vce-single-image--absolute vce-single-image--border-rounded\" style=\"width: 100%; padding-bottom: 66.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1536\" height=\"1024\" src=\"https:\/\/amc.gov.co\/amc\/wp-content\/uploads\/2026\/03\/ChatGPT-Image-24-mar-2026-04_21_58-p.m.png\" data-img-src=\"https:\/\/amc.gov.co\/amc\/wp-content\/uploads\/2026\/03\/ChatGPT-Image-24-mar-2026-04_21_58-p.m.png\" data-attachment-id=\"17324\"  alt=\"\" title=\"ChatGPT Image 24 mar 2026, 04_21_58 p.m.\" \/><\/a><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-11d40a30\" data-vce-do-apply=\"all el-11d40a30\"><p style=\"text-align: left;\" data-start=\"292\" data-end=\"591\">La secci\u00f3n <strong data-start=\"303\" data-end=\"372\">Servicio al P\u00fablico, Normas, Formularios y Protocolos de Atenci\u00f3n<\/strong> tiene como prop\u00f3sito poner a disposici\u00f3n de la ciudadan\u00eda la informaci\u00f3n necesaria para conocer los lineamientos, procedimientos y formatos establecidos para la atenci\u00f3n al usuario en el \u00c1rea Metropolitana de C\u00facuta.<\/p>\n<p style=\"text-align: left;\" data-start=\"593\" data-end=\"896\">En este espacio se publican las normas que regulan el servicio al ciudadano, los formularios requeridos para la realizaci\u00f3n de tr\u00e1mites, solicitudes o consultas, as\u00ed como los protocolos de atenci\u00f3n que orientan el actuar institucional, garantizando un trato digno, respetuoso, oportuno y transparente.<\/p>\n<p style=\"text-align: left;\" data-start=\"898\" data-end=\"1282\">A trav\u00e9s de esta secci\u00f3n, los usuarios pueden acceder a la informaci\u00f3n oficial relacionada con la atenci\u00f3n al p\u00fablico, conocer sus derechos y deberes, y consultar los procedimientos definidos por la entidad para asegurar una correcta prestaci\u00f3n del servicio, conforme a la normatividad vigente y a los principios de eficiencia, calidad y responsabilidad en la atenci\u00f3n a la comunidad<\/p><\/div><\/div><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-c3c4b097\" data-vce-do-apply=\"all el-c3c4b097\">\n\n\n<meta charset=\"UTF-8\">\n<title>Atenci\u00f3n al ciudadano<\/title>\n\n<style>\n\nbody{\nmargin:0;\nfont-family:\"Segoe UI\", Arial, sans-serif;\nbackground:linear-gradient(135deg,#eef2f7,#e2e8f0);\ncolor:#333;\n}\n\n.container{\nmax-width:900px;\nmargin:auto;\npadding:40px 20px;\n}\n\n.card{\nbackground:white;\nborder-radius:12px;\npadding:30px;\nmargin-bottom:25px;\nbox-shadow:0 8px 20px rgba(0,0,0,0.08);\n}\n\nh2{\nmargin-top:0;\nmargin-bottom:15px;\ncolor:#1e3a5f;\nfont-size:28px;\nline-height:1.2;\nword-wrap:break-word;\n}\n\n.subtexto{\nmargin-top:5px;\nmargin-bottom:20px;\ncolor:#555;\nfont-size:15px;\n}\n\nbutton{\nbackground:#2563eb;\ncolor:white;\nborder:none;\npadding:12px 25px;\nborder-radius:6px;\nfont-weight:600;\ncursor:pointer;\nmargin-top:10px;\ndisplay:block;\n}\n\nbutton:hover{\nbackground:#1d4ed8;\n}\n\n@media (max-width:600px){\n\n.container{ padding:20px 10px; }\n\n.card{ padding:20px; }\n\nh2{ font-size:22px; }\n\nbutton{\nwidth:100%;\nfont-size:16px;\npadding:14px;\n}\n\n}\n\n<\/style>\n\n\n\n\n<div class=\"container\">\n\n\n<!-- MENU PRINCIPAL -->\n\n<div class=\"card\">\n\n<h2>Atenci\u00f3n al ciudadano<\/h2>\n\n<p class=\"subtexto\">\nElige la opci\u00f3n de tu inter\u00e9s\n<\/p>\n\n<button onclick=\"irCarta()\">\nCarta de trato digno al ciudadano\n<\/button>\n\n<button onclick=\"irFAQ()\">\nPreguntas y Respuestas frecuentes FAQ\n<\/button>\n\n<button onclick=\"irFormulario()\">\nFormulario PQRSD\n<\/button>\n\n<\/div>\n\n<\/div>\n\n\n\n<script>\n\nfunction irCarta(){\n\nwindow.location.href =\n\"https:\/\/amc.gov.co\/amc\/carta_trato_digno\/\"\n\n}\n\nfunction irFAQ(){\n\nwindow.location.href =\n\"https:\/\/amc.gov.co\/amc\/preguntas-frecuentes-sobre-tramites\/\"\n\n}\n\nfunction irFormulario(){\n\nwindow.location.href =\n\"https:\/\/amc.gov.co\/amc\/formulario-pqrsd\/\"\n\n}\n\n<\/script>\n\n\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-8p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-d130a04b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d130a04b\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d130a04b\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-0b2b4afa\" data-vce-do-apply=\"all el-0b2b4afa\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-8cbe4746\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-8cbe4746\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-8cbe4746\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-7ed89785\" data-vce-do-apply=\"all el-7ed89785\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\"><div class=\"vce-asset-background-simple-item\" style=\"background-image: url('http:\/\/proyecto-364.com\/wp-content\/uploads\/2021\/08\/fondo-contadores.png');\"><\/div><\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-b60d9a8b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b60d9a8b\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b60d9a8b\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-52941015\" data-vce-do-apply=\"all el-52941015\"><ul class=\"section-imprimir\"><br> \t<li class=\"share-print\" role=\"presentation\"><a title=\"Imprimir\" href=\"javascript:window.print(); void 0;\"><span class=\"fa fa-print fa-2x\" aria-hidden=\"true\"><\/span><span class=\"hidden\">Imprimir<\/span><\/a><\/li><br><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-8bb21883\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-8bb21883\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-8bb21883\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-9e639d81\" data-vce-do-apply=\"all el-9e639d81\"><div class=\"section-count\">N\u00famero de visitas a esta p\u00e1gina 0<br>Fecha de publicaci\u00f3n 16 septiembre, 2025<br>\u00daltima modificaci\u00f3n 24 marzo, 2026<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Transparencia y acceso a la informaci\u00f3n p\u00fablica Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n Servicio al P\u00fablico, Normas, Formularios y Protocolos de Atenci\u00f3n&nbsp; &nbsp; &nbsp;La secci\u00f3n Servicio al P\u00fablico, Normas, Formularios y Protocolos de Atenci\u00f3n tiene como prop\u00f3sito poner a disposici\u00f3n de la ciudadan\u00eda la informaci\u00f3n necesaria para conocer los lineamientos, procedimientos&hellip; <a class=\"more-link\" href=\"https:\/\/amc.gov.co\/amc\/servicio-al-publico-normas-formularios-y-protocolos-de-atencion\/\">Seguir leyendo <span class=\"screen-reader-text\">Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_joinchat":[]},"_links":{"self":[{"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/pages\/16038"}],"collection":[{"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/comments?post=16038"}],"version-history":[{"count":10,"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/pages\/16038\/revisions"}],"predecessor-version":[{"id":17326,"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/pages\/16038\/revisions\/17326"}],"wp:attachment":[{"href":"https:\/\/amc.gov.co\/amc\/wp-json\/wp\/v2\/media?parent=16038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}